Here are a few of the questions we get the most. If you don’t see what’s on your mind, reach out to us anytime on email.
Shipping
When my order will be shipped?
- We will process the order within 1-3 business days after payment.
How long does it take to get my order?
- The delivery time depends on different shipping methods. Express shipping: Within-3-10 business days. Standard shipping: Within 7-20 business days after shipment. Delivery can take longer during peak periods or if your parcel is being checked by customs. It may be delayed for 5 business days for any special situations. While we do all we can to ensure your order is delivered on time, we cannot be held responsible for any late delivery or failure to deliver due to circumstances beyond our control.
How can I change the shipping address?
- There is a very limited time in which you can change the shipping address. If your order hasn’t shipped yet, please contact our customer service team with the order number to change the shipping address. We’re sorry that the shipping address can’t be changed if the order is shipped.
Payments
How to use the discount code?
- Applying a promotion code is simple! At Checkout, simply type the code into the box that says “Promo Code.” Then, click the button that says “Apply.” All promotion codes can only be used once.
What forms of payment do you accept?
- We accept PayPal, AMEX, Apple Pay, Diners Club, Discover, Shop Pay, Google Pay, Mastercard, Visa, Meta Pay, Bancontact, iDEAL.
Can you accept cash on delivery
- We’re sorry that we don’t accept cash on delivery so far. You can place order on our website directly, then we will arrange shipment for you soon.
Return/Replacement
How can I return the order?
- We offer a 30-day money-back guarantee from the date when the order is delivered. Please contact [email protected] if you want to return the order.